FAQs

Shipping & Returns Policy

Shipping:

• We ship items out as soon as possible, but this will not always be the same day as your order. In general, please add 1-2 business days to allow for processing time.
• We ship only on business days, which are Monday – Friday. We do not ship on weekends or Holidays.
• We ship all orders by UPS ground. If another level of shipping is required please choose that option.  We do not up-charge our shipping costs – we simply charge you the exact amount that UPS charges us.
• Please do not use a Post Office Box number for shipping, UPS needs a physical address.
• Our orders ship from our California warehouse so if you’re on the West Coast most orders will take anywhere from 1 – 4 days to get to you. If you’re on the East Coast plan on at least 7 days for shipping.
• If you order 6 of the 5 ½’ x 9’ flags at one time we will pay the shipping for you.

 Shipping restrictions:

• Orders only ship on business days, which are Monday – Friday
• All expedited orders require a street address
• Orders cannot be shipped to PO Boxes
• Not all shipping methods are available for all shipping addresses
• Shipping available to the 50 United States
• Business days are Monday-Friday; Holidays, Saturday and Sundays are not included in shipping days

Returns or Exchanges:

• If you are unhappy with the flag you purchased from us, you have 30 days to return it for a refund, not including shipping charges
• If you received the wrong size flag please call us to exchange it for the correct size. We will send a UPS call tag to retrieve the incorrect flag.
• If your flag arrived damaged please call us to exchange the flag for a new one. We will send a UPS call tag to retrieve the damaged flag.